Shipping & Delivery Policy

Foxonix Infotech (OPC) Private Limited

At Foxonix Infotech (OPC) Private Limited, we are committed to delivering your orders in a safe, timely, and efficient manner. This Shipping Policy outlines our practices regarding order processing, shipping timelines, and delivery conditions.

1. Order Processing

• All confirmed orders are processed within 1–2 business days (excluding Sundays and public holidays).

• Customers will receive an email/SMS confirmation once the order is processed and shipped.

2. Shipping Methods & Timelines

• We partner with reliable courier and logistics providers to ensure timely delivery.

• Standard delivery timelines are:

  • Metro Cities: 3–5 business days

  • Non-Metro Cities & Remote Areas: 5–10 business days

• Delivery timelines may vary due to stock availability, courier network capacity, or external factors.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before order confirmation.

• Certain promotional offers or minimum purchase values may qualify for free shipping.

4. Delivery Conditions

• Delivery of all orders will be made only to the registered address of the buyer as per the credit/debit card, unless otherwise specified at the time of placing the order.

• Foxonix Infotech is in no way responsible for any damage to the order while in transit to the buyer.

• Deliveries will be attempted to the shipping address provided at checkout. In case of failed attempts due to incorrect address, customer unavailability, or refusal to accept, the shipment may be returned to us and additional re-shipping charges may apply.

• We do not deliver to PO Boxes or restricted zones, unless explicitly stated.

5. Tracking Orders

• Once shipped, customers will receive a tracking ID and courier details via email/SMS to monitor the status of their shipment.

• Customers may also track their orders through our website.

6. Delays & Force Majeure

• Deliveries may be delayed due to natural calamities, severe weather conditions, strikes, lockdowns, transportation restrictions, or other events beyond our control.

• Foxonix Infotech shall not be held liable for such delays, but customers will be notified promptly.

7. Payments

• Foxonix Infotech is proud to use Razorpay Payment Gateway and UPay for fast, secure, and efficient transactions.

• All major credit cards, debit cards, and net banking options are accepted.

• Payments must be successfully authorized before orders are processed and shipped.

8. International Shipping

• Currently, Foxonix Infotech ships only within India. International shipping is not available at this time.

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